Return Policy

Returns & Refund Policy

At Mahora, every piece is thoughtfully handcrafted and carefully inspected before it reaches you. We hope you love your purchase, but if something isn’t right, we’re here to help.

Change of Mind Returns

We accept change of mind returns within 15 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and unwashed
  • Be in its original condition
  • Include all original tags and packaging
  • Be accompanied by proof of purchase

Once your return is received and inspected, your refund will be processed to your original payment method.

Please note that original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs for change of mind returns unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as Mahora cannot accept responsibility for returns lost in transit.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product

We’ll work with you promptly to provide a replacement, repair or refund in accordance with Australian Consumer Law.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

  • Used bathrobes
  • Used towels
  • Personal care accessories that have been opened or used
  • Gift cards
  • Clearance or final sale items unless required by Australian Consumer Law

Refund Processing

Approved refunds are generally processed within 5–10 business days after we receive and inspect your return. Processing times may vary depending on your payment provider.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement, repair or refund as provided by law.

How to Start a Return

Please email us at contact@mahora.com.au with:

  • Your order number
  • Your reason for the return
  • Photos (if applicable)

We’ll provide the next steps and return instructions.

Thank you for supporting Mahora and the artisans behind every piece.