FAQ
Frequently Asked Questions
About Mahora
What is Mahora?
Mahora is an Australian lifestyle brand offering thoughtfully curated handcrafted products designed for everyday living. Our collections include handcrafted tote bags, travel accessories, bath essentials, children’s accessories, and beautiful everyday pieces created by skilled artisans.
Where are Mahora products made?
Our products are handcrafted by skilled makers in Rajasthan, India, a region known for its rich textile heritage and craftsmanship. Each piece is carefully selected by Mahora and brought to Australia for customers who appreciate quality and handmade artistry.
Are handmade products all exactly the same?
No. Each handcrafted piece has its own unique character. Small variations in stitching, colour, texture, or pattern may occur and are a natural part of handmade craftsmanship. These details make every Mahora product special and unique.
Orders & Shipping
Where do you ship?
We currently ship across Australia. /
How long will my order take to arrive?
Orders are generally processed within 1–3 business days. Delivery times vary depending on your location and the shipping provider.
You will receive tracking details once your order has been dispatched.
Can I change or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible if you need to make changes. We will do our best to assist you.
Products & Care
How do I care for my Mahora products?
Care instructions vary depending on the product. Please refer to the care label included with your item.
For handcrafted textile products, we recommend gentle care to preserve the quality, colour, and craftsmanship.
Are the colours exactly as shown in the photos?
We make every effort to display our products accurately. However, colours may vary slightly depending on lighting, photography, and individual screen settings.
Returns & Exchanges
Do you accept returns?
Yes. We want you to love your Mahora purchase. If you are not completely satisfied, please contact us within our return period and we will assist you according to our Returns Policy.
Can I return a used item?
Items must be unused, unwashed, and returned in original condition with all packaging and tags intact.
About Mahora
How can I contact Mahora?
You can reach us at:
Email: contact@mahora.com.au
We aim to respond as quickly as possible and are always happy to help.
Thank you for choosing Mahora and supporting beautifully handcrafted products.