Terms of service

Last updated: 14 August 2026

Welcome to Mahora. These Terms of Service apply to your use of the Mahora website, mahora.com.au, and any purchases made through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Mahora

Mahora is operated by Mahora Pty Ltd in Queensland, Australia.

Business name: Mahora
Website: mahora.com.au
Email: contact@mahora.com.au
Address: 37 Bay Street, Cleveland, QLD, Australia

2. Products and Product Information

We aim to ensure that all product descriptions, images, colours, dimensions and other information on our website are accurate.

However, products that are handmade or artisan-produced may have minor variations in colour, texture, pattern, size or finish. These variations are not necessarily defects and may be part of the character of the product.

Product images may also appear slightly different depending on your device or screen settings.

We reserve the right to correct errors, update product information and change product availability without prior notice.

3. Prices

All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.

We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted by us.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email. An order is considered accepted when we confirm the order and/or dispatch the products.

We reserve the right to cancel an order where there is an obvious pricing or product information error, suspected fraudulent activity, or where a product is unavailable.

If we cancel an order after payment has been made, we will provide a full refund of the amount paid for the cancelled order.

5. Payment

We accept the payment methods made available through our online checkout.

Payment must be successfully received before an order can be processed and dispatched.

Mahora does not store your complete payment card details. Payments are processed through our third-party payment providers.

6. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout.

Delivery timeframes are estimates and may vary depending on your location, courier services, public holidays, weather, and other circumstances outside our control.

Please ensure that your delivery details are correct before completing your order.

For more information, please see our Shipping Policy.

7. Returns, Refunds and Consumer Guarantees

Our returns and refunds are handled in accordance with Australian Consumer Law.

Nothing in these Terms of Service limits, excludes or replaces any rights or remedies you may have under the Australian Consumer Law.

If a product is faulty, damaged, unsafe, significantly different from its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as required by law.

For change-of-mind returns, our separate Returns Policy applies.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorised access to our website or systems.
  • Interfere with the operation or security of the website.
  • Copy, reproduce or commercially exploit our content without permission.
  • Upload or transmit malicious software or harmful material.

9. Intellectual Property

All content on Mahora.com.au, including logos, photographs, product images, graphics, text, designs and other materials, is owned by or licensed to Mahora Pty Ltd unless otherwise stated.

You must not reproduce, modify, distribute or commercially use our content without our prior written permission.

10. Third-Party Services and Links

Our website may use third-party services such as payment providers, shipping providers, analytics services and social media platforms.

We are not responsible for the content, availability, security or practices of third-party websites or services.

11. Limitation of Liability

To the maximum extent permitted by law, Mahora Pty Ltd is not responsible for losses arising from your use of our website that are not reasonably foreseeable or are outside our reasonable control.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under Australian Consumer Law.

12. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates or other operational reasons.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated terms will be published on this page with the revised “Last updated” date.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes will be subject to the applicable courts and laws of Queensland, Australia.

15. Contact Us

If you have any questions about these Terms, please contact us:

Mahora Pty Ltd
37 Bay Street
Cleveland, QLD, Australia
Email: contact@mahora.com.au